Terms of Service

By creating an account or paying for GlowReply ("we", "us", the "Service") you agree to these Terms. If you don't agree, don't use the Service.

1. The service

GlowReply generates AI-written draft replies to Google reviews. You are solely responsible for reviewing each draft and for any reply you post publicly. Anything you publish is your statement, not ours.

2. Account

One account per business. You are responsible for keeping your credentials secure and for any activity under your account. We may suspend or terminate accounts that violate these Terms, with or without notice.

3. Subscription and billing

The Service is sold on a recurring monthly subscription, priced as shown on the pricing page at the time of purchase. Billing is processed by DODO Payments, who acts as merchant of record and is responsible for collecting any applicable taxes. Your subscription renews automatically each billing period until you cancel.

You can cancel anytime from your account or by emailing hello@glowreply.co. Cancellation takes effect at the end of the current billing period. You retain access until then.

4. Refunds

A free trial is available before any charge. Once you subscribe, the following refund policy applies:

• Refunds are only available if you have not used the Service after subscribing."Used" means generating one or more replies, syncing reviews from Google, or otherwise consuming a billable feature on a paid plan. Once any reply has been generated on your subscription, no refund is available for that billing period.
• Dissatisfaction with AI-generated output is not grounds for a refund. Replies are drafts and may not meet your expectations on every review. We welcome feedback at hello@glowreply.co so we can improve the product.
• Pro-rated refunds are not offered for partial months. Cancelling mid-cycle ends auto-renewal but does not refund the current period.

Refund requests should be sent to hello@glowreply.co within 7 days of the charge. All refunds are at our sole discretion within the policy above.

5. Acceptable use

You agree not to:

• Use the Service to write fake reviews, fabricate testimonials, or manipulate ratings.
• Use the Service to harass, threaten, or defame reviewers.
• Resell, sublicense, or redistribute the Service or its output as your own product.
• Reverse-engineer, scrape, or attempt to extract our prompts, models, or system internals.
• Use the Service for any business that we, in our sole judgment, determine to be harmful, illegal, or reputationally damaging.

We may terminate your account immediately for any violation, with no refund.

6. AI output disclaimer

Replies are generated by a large language model (Claude, by Anthropic). They are drafts, not professionally reviewed legal, medical, or PR communications. The Service may occasionally produce inaccurate, irrelevant, or off-tone output. You are responsible for reviewing every draft before posting it publicly. We make no guarantee about the accuracy, suitability, or business impact of any reply.

7. No warranty

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the Service will meet your requirements or that any review reply will result in any specific business outcome.

8. Limitation of liability

To the maximum extent permitted by law, in no event will GlowReply, its founders, employees, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, reputational harm, or business interruption, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from or related to the Service is limited to the amount you have actually paid us in the three (3) months immediately preceding the event giving rise to the claim, or USD $50, whichever is less.

9. Indemnification

You agree to indemnify and hold GlowReply harmless from any claim, loss, or expense (including reasonable legal fees) arising from (a) your use of the Service, (b) any reply you publish, (c) your violation of these Terms, or (d) your violation of any third-party rights.

10. Changes

We may change these Terms or the Service at any time. Material changes will be communicated by email or in the dashboard. Your continued use of the Service after a change constitutes acceptance of the updated Terms.

11. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Any dispute arising from these Terms or the Service will be resolved by binding individual arbitration seated in Pune, Maharashtra, India. You waive any right to participate in a class action, class arbitration, or representative proceeding. You also waive any right to a jury trial.

12. Contact

Questions: hello@glowreply.co