this is what the agent does
Loved the carbonara but we waited 45 minutes for our table even though we had a reservation. Server was apologetic which helped, but it killed the date-night vibe.
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Marisol, thank you for being honest about the wait. A 45 minute delay on a reservation isn't the night we promised, and the apology shouldn't have been the only thing that made it right. We've tightened our 7pm seating this week. If you're up for giving us another shot, hit reply and I'll personally hold a table for you.
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